Contact & seller information
Email support for orders, returns and privacy requests.
Effective October 25, 2026
The business behind this store
BSHINE.LLC
Storefront: Oak & Haven
Website: oak.buytcn.com
Checkout and order administration: BuyTCN
Email is our primary customer-service and privacy-request channel: services@buytcn.com.
Contact customer support
services@buytcn.com
WeChat: Bshine01
Phone / WhatsApp: +86 153 8759 2595 (international number; carrier charges may apply)
Open a WhatsApp conversation
Include your order number and the email used in checkout. For an issue with an item, include a description and helpful photos. Do not send full payment-card details, a password or authentication codes.
No guaranteed customer-support response time or business hours are currently published. Email can be sent at any time, but sending a message is not a promise of an immediate reply.
Return addresses
Email us before shipping a return. The authorized address depends on the product, supplier and approved RMA. We provide that address and instructions for your order. GigaCloud's headquarters and individual warehouses are not presented as BSHINE.LLC's business address or universal return address.
Privacy and accessibility assistance
Use the same email for privacy requests and accessibility help. Describe your request and a way to reply. We do not require a medical diagnosis to report a website barrier.