Shipping & delivery

Delivery area

Furniture delivery is limited to the contiguous 48 United States and Washington, D.C. Alaska, Hawaii, U.S. territories, military addresses and international destinations are excluded. Actual carrier coverage depends on the item and address. A correctly formatted ZIP code is not proof of service availability.

U.S. warehouse availability must be confirmed for each item before it can be ordered. The seller remains BSHINE.LLC; a supplier, carrier or warehouse helps fulfill the order.

Prices and delivery charges

Prices are in USD. Applicable tax and shipping are shown before you place your order. There is no universal free-shipping promise. The product's configured policy and your address determine its quote.

The existing local-shipping schedule provides free shipping for qualifying items at an eligible discounted subtotal of $59.90. Otherwise, chargeable weight starts at $9.90 for the first 500 g, plus $5 for every additional 500 g or part thereof. Items configured as nonqualifying do not become free when the order passes that threshold. Product-specific freight charges must be disclosed before purchase. An item without a valid quote cannot be ordered.

We do not add undisclosed freight fees after payment. Any requested extra service or address change with a price effect requires an explanation and agreement before proceeding.

Shipment and transit estimates

Shipment means handing the item to a carrier; delivery means arrival at your address. We must have a reasonable basis for the shipment estimate given before purchase. A transit estimate is not a guarantee that every furniture order arrives within the same period.

If no shipment period is stated, we follow the FTC's 30-day shipment requirement or provide the required delay notice and cancellation/refund option. A checkout transit label does not by itself establish a different guaranteed dispatch deadline.

If shipment is delayed

If we cannot ship within the promised period, we will notify you, state a revised shipment date or explain why one cannot be given, and offer cancellation with a full, prompt refund. We will obtain consent where required for a delay. If you decline, or required consent is not obtained, we cancel and refund as required by law. Store credit is not substituted for a refund due under that rule.

Large-item delivery and damage

Do not assume inside placement, stair delivery, assembly, old-furniture removal or white-glove service is included unless the listing or quote expressly includes it. Check packaged dimensions, doorway and elevator access, and ask support about special delivery needs before ordering. Follow the carrier's appointment instructions. An undisclosed redelivery charge is not automatically authorized.

When safe, inspect the package, keep labels and packaging, take photographs of damage and email services@buytcn.com with the order reference. Failure to spot hidden damage immediately does not automatically waive legal rights. We coordinate with the relevant supplier and carrier; you do not need a GIGA marketplace account.