Returns & refunds
Item-specific after-sales terms and a clear support route.
Effective October 25, 2026
Non-defective returns and exchanges
No storewide free-return, 30-day change-of-mind return or automatic-exchange promise is made. A voluntary return of non-defective GIGA-sourced furniture is offered only where that item's published terms expressly provide one. Otherwise, change-of-mind returns are not offered, except where applicable law requires them.
Where a voluntary return is offered, the item terms must disclose the request deadline, condition, proof-of-purchase requirement, return freight, treatment of original shipping, and any restocking fee as an amount or percentage. We do not charge an unpublished restocking fee. Sale items keep their legal protections; a voluntary final-sale restriction must be disclosed before purchase.
Defects, damage, wrong or missing goods
Email services@buytcn.com with your order reference, the issue and useful photos. If you lack a receipt, provide another reasonable way to identify the purchase. Report transport issues promptly, preferably within 30 days to help us raise supplier and carrier claims. This is not a cutoff for statutory rights, hidden defects or an applicable warranty.
BSHINE.LLC is your point of contact and remains responsible for applicable consumer remedies. Depending on the circumstances and law, a remedy may involve parts, repair, replacement or a refund. Supplier reimbursement decisions do not override your nonwaivable rights or reduce a legally owed consumer refund. Required transport for a covered defect, our error or transport damage is handled without ordinary change-of-mind fees.
Get the correct return address
Contact our email first. We coordinate the product's return merchandise authorization (RMA) with the relevant supplier, then provide the authorized return address, packing instructions and any collection arrangements for that order. There is no single return warehouse for all products.
Do not send a product to GigaCloud's headquarters, a dispatch warehouse or another address without written return instructions. This process does not require you to create a supplier account and does not remove mandatory consumer remedies.
Cancellation
Contact us promptly before shipment if you wish to cancel. We will check whether fulfillment can still be stopped and explain the outcome. Any voluntary cancellation restriction or fee must have been disclosed for the item before purchase. No blanket 25% cancellation charge is imposed by this policy.
Cancellation and full-refund rights for delayed shipment are described in Shipping & delivery. Change-of-mind restrictions do not remove those rights.
Refunds and written copies
Refunds go to the original payment method where possible; otherwise we arrange a lawful alternative with you. We do not require store credit instead of a legally due refund. Refunds include any tax and shipping amounts that must be refunded in the circumstances. For an authorized voluntary return, the fees disclosed before purchase apply.
Required refunds are issued promptly within applicable legal deadlines. A bank's posting time can differ from the issue date; ask us for the refund status. A refund for an unshipped order is not delayed pending inspection of goods never delivered.
This policy does not waive recall remedies, payment-dispute rights, an applicable warranty or mandatory state consumer protections. You can print this page or request a written copy without charge by email.